Cancellation Policy.
Your appointment time is reserved for you. When a last-minute cancellation happens, that time often can't be offered to another patient who was hoping to be seen. Out of respect for our providers and patients on our waitlist, we ask that you follow the guidelines below.
48 hours Notice
We require at least 48 hours' notice to cancel or reschedule an appointment. This gives us time to offer the slot to another patient.
Late Cancellations & No-Shows
- Cancellations made with less than 48 hours' notice are subject to a $150 cancellation fee.
- Missed appointments are charged a $150 no-show fee.
- Cancellation and no-show fees are charged to the credit card on file.
- For pre-paid packages and series, a missed session without notice may count against the remaining sessions on your package.
- Patients with 3 no-shows within a 12-month period may be dismissed from the practice.
Card on File
A valid credit card is required to reserve all appointments, including consultations. It is not charged at booking — it secures the time, and is only used if a cancellation or no-show fee applies.
Late Arrivals
We'll do our best to accommodate you if you're running late, but please call as soon as you know. Arrivals 15 minutes or more late may have the treatment shortened or may need to be rescheduled so we can keep the rest of the day's appointments on time, and appointment fees may still apply.
How to Cancel or Reschedule
The fastest way to reach us is by phone: 305-557-1615. You can also reply to your appointment confirmation text or email. We're happy to help you find a time that works better.
Emergencies
Life happens. If you have an emergency, please let us know as soon as possible — we'll work with you on a case-by-case basis.
This page covers scheduling. Our full practice policies also set out payment, refunds, medical disclosure, consent, and privacy.